The EU Commission provides an internet platform for online dispute resolution (so-called ODR platform). This ODR platform is intended to serve as a contact point for out-of-court dispute resolution in connection with contractual obligations arising from online sales contracts and online service contracts. The ODR platform can be reached via the following link: https://ec.europa.eu/consumers/odr.
We are endeavoured to resolve any disputes arising from our contract with the customer amicably. Beyond that, we are not obligated to participate in any dispute resolution procedure and, unfortunately, cannot offer the participation in such procedure to our customers.
Our e-mail address: firstname.lastname@example.org